Early this week Gearbox Publishing announced that it had entered a partnership with G2A for the special editions of Bulletstorm: Full Clip Edition. The company received heavy backlash for the partnership due to G2A’s proven record of selling stolen keys and harming developers and publishers such as Tinybuild.
Gearbox has now issued an ultimatum to G2A after being informed of G2A’s practices by popular YouTuber John Bain aka Totalbiscuit. If G2A does not make the following changes, Gearbox will ends its partnership.
- Before Bulletstorm Steam launch, G2A makes a public commitment to this: Within 30 days, G2A Shield (aka, customer fraud protection) is made free instead of a separate paid subscription service within terms offered by other major marketplaces. All customers who spend money deserve fraud protection from a storefront. To that end, all existing G2A Shield customers are notified by April 14th that fraud protection services are now free and they will no longer be charged for this.
- Before Bulletstorm Steam launch, G2A makes a public commitment to this: Within 90 days, G2A will open up a web service or API to certified developers and publishers to search for and flag for immediate removal, keys that are fraudulent. This access will be free of charge and will not require payment by the content holders.
- Before Bulletstorm Steam launch, G2A makes a public commitment to this: Within 60 days implement throttling for non-certified developers and publishers at the title, userid, and account payable levels for a fraud flagging process. This is to protect content providers from having large quantities of stolen goods flipped on G2A before they can be flagged.
- Before Bulletstorm Steam launch, G2A makes a public commitment to this: Within 30 days, G2A restructures its payment system so that customers who wish to buy and sell legitimate keys are given a clear, simple fee-structure that is easy to understand and contains no hidden or obfuscated charges. Join the ranks of other major marketplaces.
At the time of writing it is unclear whether G2A will follow through with these changes. In the past they have recognized some of their faults and laid out plans to legitimize their business. Despite this there has not been many changes and the company is still not viewed favorably by developers.
Gearbox has not stated whether they believe G2A will follow through, but Totalbiscuit has stated that he does not expect the company to make any changes. His full statement, explanation of the situation, and evidence against G2A can be read here.